LOW'S PEAK 4095.2 M  |  6.075° N, 116.558° E

Privacy Policy

Mountkinabalu.com and its related parties are committed to protecting the Personal Information that you share with us. Therefore, we want you to understand our Privacy Policy and what it means to you, our client.

Please take a moment to review this Privacy Policy. By using our website or the services offered by us, you are consenting to our use of such personal information as you provide to us as described herein.

Any questions you have about our Privacy Policy, or the information contained herein can be directed to our Privacy Officer at: info@mountkinabalu.com.

We do our utmost to ensure your personal information is safeguarded and protected, by adhering and acting in accordance with all applicable legislation.

What Is Considered Personal Information And Why Would It Be Collected?

Mountkinabalu.com collects personal information only to the extent necessary to deliver the services, products, or information you, or an agent or other passenger booking on your behalf, request.

MountKinabalu.com, either directly or through our agency and booking partners collects, holds, uses and discloses, only as necessary the following personal information from customers and others in the course of offering services or providing services to you: full name, age, phone number, email address, passport and travel medical information, where required, insurance details, where applicable, nationality, residency, nutrition preferences, trip evaluations, travel & accommodation preferences, comments you provide us, trip destination information, credit card and/or other payment information, etc. The collection of this information is done to allow us to provide services to you as requested.

How Is My Personal Information Or Disclosed?

Mountkinabalu.com uses this personal information to provide the services and/or products you have requested, or to provide you with information about those services or Mountkinabalu.com. This includes using personal information to: register you to receive newsletters, answer your request for further information about our trips, make a booking or booking(s), provide you with information about the Company and/or our services, and to receive and implement feedback on those services.

Furthermore, the personal information allows us to:

  • Understand your needs as a customer and determine eligibility for our products and services.
  • Inform you about our products and services, or those of our partners that we believe may be of interest to you.
  • Provide ongoing service and support, including resolution of any issues with the services or products you request from Mountkinabalu.com.
  • To ensure the safety and security of our passengers and products.
  • Carry out internal accounting and administration of our business.
  • Comply with laws, regulations, immigrations requirements, and the like

Mountkinabalu.com may also use your personal information to book products and services for you or on your behalf from our third party suppliers and service providers, or other service providers or merchants for whom we act as agent from time to time. This collection of personal information can be both for our internal purposes, for example, to process your booking, and occasionally on behalf of the parties for whom we act as agent, for their internal purposes in providing the services or products you have requested.

Please be aware that the consent you provide to the collection and use of personal information by Mountkinabalu.com, applies equally to the parties whose products and services we sell or book on your behalf. For example, if you purchase a climb tour from us, you will be deemed to have consented to your personal information being provided to the government body to enable your climb permit to be booked.

What Are The Consequences Of Failing To Provide Personal Information?

If you do not provide the Personal Information that we request, we may not be able to deliver the services you have requested, which may mean you won't be able to participate in our trips, purchase the items from our store, or subscribe to our newsletter, to name a few. If you have paid a deposit and later refuse to provide necessary Personal Information to Mountkinabalu.com which Mountkinabalu.com (or our partners and suppliers) require to deliver the service for which the deposit was paid (for example, for a climb tour which requires passport information), you may not be entitled to a refund for that service.

Please contact us if you have any questions about providing or not providing Personal Information when booking or otherwise dealing with Mountkinabalu.com. Personal information is not collected unless provided to us. This means you can visit and browse our website, or place a call to our 24/7 sales contact centre, without having to provide any personal information to Mountkinabalu.com.

This information is provided by you or on your behalf by someone you have authorized to make or inquire about a booking. We obtain consent by:

  • Written permission via mail, email or fax, or online booking form.
  • Verbal permission
  • Third party consent (i.e. from your travel agent, or the passenger booking on your behalf to whom you have provided your personal information for such purpose).

How Is Your Personal Information Protected?

The security and integrity of your Personal Information is important to us. All personal information is stored in secure databases at secure addresses to prevent unauthorized access. Passwords, encryption devices and firewalls protect these databases. Please note however that no data transmission over the Internet can be guaranteed to be 100% secure. While we take all steps to ensure the safety of your data, we cannot ensure the security of information you transmit to us over the Internet.

Access to your personal and private information is limited to: authorized employees of MountKinaablu.com, and any of the third-party suppliers who require your information to provide the travel or other services you have requested (such as transportation services, hotels, activity providers, and tour guides who deliver the services you purchase through Mountkinabalu.com or that we arrange on your behalf) . We keep our employees and our third party suppliers and other partners informed about our policies and procedures and require strict compliance with this Policy in order to ensure your information remains protected. Unauthorized access and/or disclosure of client information are strictly prohibited.

WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?

Third Party Partners and Suppliers:

Mountkinabalu.com will share your information with the outside suppliers (such as guides, travel companies, hotel companies, insurance companies, equipment suppliers, promotion or sweepstakes co-sponsors, and credit card processing entities etc., all of which may be located outside of your country of residence and governed by differing privacy legislation) who perform services on our behalf. As you would expect, certain information must be provided to these suppliers in order to facilitate your booking and in order to provide you with service(s) you have requested. These partners and suppliers are located all over Malaysia - you can reasonably expect your personal information to be shared with organizations we work with in Malaysia, and in some cases, to the country of the head office of such third party partner supplier anywhere in the world.

Can I Access My Information And Whom Do I Contact?

You may access, update, and/or correct much of your Personal Information upon request in writing to info@mountkinabalu.com, filling up our contact form online at www.mountkinabalu.com or by calling our 24/7 contact centres, you may request access to, or the right to view or correct, your personal information, subject to certain limitations. If you wish to review or verify the personal information you have provided to us, determine to whom your personal information was disclosed, amend or to delete any information, please contact us in writing.

Subject to legal restrictions, you can withdraw your consent to our use of your information at any time and with reasonable notice. If you refuse or withdraw your consent for any purpose that is required by us to fulfil our product or service contract with you or the Company, we will not be able to provide you, or continue to provide you, with the product or service.

Please note that if you have booked through one of our agency partners, you will need to contact that booking agent or agency directly regarding the access, correction, or disposal of any of your Personal Information which they may hold. You may also wish to review the Privacy Policy of such agency as it may differ from that of MountKinabalu.com.

Mountkinabalu.com will only send you brochures, newsletters or other promotional and/or marketing materials if you have opted in to receive them. You can subscribe to receive such materials on our website, or by contacting our 24/7 sales contact centre.

Mountkinabalu.com retains passenger personal information for as long as is reasonably required, with consideration to the purpose for which it was collected or a related or ancillary purpose, and to our legal and regulatory obligations. Mountkinabalu.com deletes or otherwise destroys passenger personal information after a reasonable period of time. On occasion, you may have to provide your personal information to us again where it has been so deleted.

Complaints

If you have any complaints about Mountkinabalu.com’s' collection, use, disclosure, or dealing with your Personal Information, if you believe that Mountkinabalu.com is in violation of or have any questions about Mountkinabalu.com compliance with applicable privacy legislation in relation to your Personal Information, please send a written letter or an e-mail to Mountkinabalu.com’s Privacy Officer at info@mountkinabalu.com or at the postal address in the contact us section. MountKinabalu.com takes all complaints regarding your privacy and Personal Information very seriously. Upon receipt, the Privacy Officer will review your complaint within 20 business days and will provide a written response to the return address indicated in the complaint. If such response is not satisfactory to you, we invite you to reply to the Privacy Officer, who will make every endeavor to resolve your concerns.

Websites Policies Changes To This Privacy Policy

From time to time it may be necessary for Mountkinabalu.com to amend or make revisions to this Privacy Policy, which amendments may also apply to your personal information collected under a previous version of this Policy. Mountkinabalu.com reserve the right to change this Privacy Policy at any time and for any reason. If we make a change to the Policy, the revised version will be posted on our website.